Feature Fireplaces' Internet Policy

You are choosing to install a fireplace as a lifestyle choice. It provides warmth; the flames give security and provide family focus. A fireplace looks good and is always an asset to a home.
A new fire or fireplace is not a consumable, and it is not a cheap investment. However, once installed, it will typically give you 20 years’ or more of pleasure.

• Our website has been designed for initial research from the comfort of your home, and should allow you to appreciate the quality and rich variety of fires and fireplaces on the market. Our website shows what versatile solutions are possible.
• Do call us up and discuss the products, and we will help as much as we can.
• Please note that we do not attempt to match internet ‘best prices’.
• We rarely supply appliances to areas where we cannot provide backup support. Most of our suppliers do not authorise its retailers to sell over the internet, and we agree with their reasons:
  1. Fires are sophisticated products that require trained sales advice,
  2. installation is often specialised and must always meet legal requirements,
  3. and the retailer of the product must provide first line post-sales support

So much for the negatives: There are a lot of positive reasons to visit us:

• You will get friendly and personal advice on fireplaces and fire options available to you, dependent on the age and construction of your house, and which satisfy your budget and design aspirations.
• Our well laid-out showrooms allows us to discuss many installation options and look at combinations of materials in-situ.
• When we meet you, we find out about your likes and lifestyles, and we will honestly tell you about the pros and cons of the different products, and give you advice on what will suit you.
• There is no substitute to looking at the build quality and physical appearance of a fire or fireplace before purchase. Customers are often surprised at the difference between a photograph and reality.
• We will give you budget figures for the complete project and arrange for professional house visits.
• After installation, we are here to supply advice on maintenance or to arrange back up visits.
• And last.... your final payment (typically 50%) is on completion of the job. ... Not before!