Acceptance of Order
1. All orders are accepted by Feature Fireplaces (hereinafter known as the "Company") solely on these terms and conditions. No variation to the Terms and Conditions shall be incorporated into the contract unless expressly agreed in writing. Any verbal order placed on the Company shall be subject to acceptance by the Company.
2. This Contract cannot be cancelled by the Client without prior approval of the Company in writing.
Estimates and Quotations
3. Quotations for work are subject to these Terms and Conditions. A technical survey can be conducted upon request prior to installation. There is a charge for this service. Alternatively an estimated price can be quoted and the price adjusted accordingly after installation. There may be considerable variation from the original estimate.
General
4. All fires and appliances must be fitted into fully vented fireplaces and flues of adequate size which comply with local Building Regulations. It is the Client's responsibility to ensure that adequate ventilation is supplied to the room in which the fireplace is located to comply with local Building Regulations and to ensure a good upward draught.
5. Whilst every effort is made during the design and fitting of fires, fireplaces or flue systems to ensure adequate draw and the inhibition of downdraughts, the Company cannot guarantee that any such fireplace or flue system will draw or operate correctly, especially in areas of exposure to winds.
6. The Company reserves the right to change or alter the specification of any fire, fireplace or flue system to be supplied or installed. Every effort will be made to notify the Client of any changes to specifications or delivery dates but the Company will not be liable for any loss or inconvenience suffered by the Client due to any change in specification.
7. Delivery dates are quoted in good faith but the Company will not be liable for any loss or inconvenience suffered by the Client due any delay in installation or delivery of any fire, fireplace or flue system however caused.
8. The excavation and installation of a fireplace and the sweeping of a chimney is necessarily dusty and dirty. Customers are advised to remove carpets, curtains, furniture and any valuables as the Company accepts no responsibility for any damage caused by soot, tar, debris or dust etc.
9. The disposal of rubble and waste materials in respect of the excavation and fitting of a fireplace is the responsibility of the customer, as well as the refitting of carpets, skirting, woodwork and re-siting of electrical sockets, unless specifically itemised on the order details
10. The Company will not be liable for any smoke damage caused to furniture, décor or other property caused by incorrect draw on any chimney or flue system or incorrect installation or operation of any gas log or coal effect fire.
11. Stone marble slate and other materials are natural substances and come ready polished, filled and stopped as necessary. Small fossils and shells and colour variation are an essential characteristic of limestone. Whilst the Company will make every effort to match materials, the Company accepts no responsibility for naturally occurring variations in stone quality.
Payment
12. Payment of any invoice issued by the Company in respect of this Contract is due immediately upon completion of the work involved. Any remedial work that is necessary to ensure that a chimney, flue or fireplace operates correctly or, for the elimination of downdraughts will, at the discretion of the Company, be invoiced separately, such invoice to be paid immediately upon completion of the work.
13. All goods remain the property of Feature Fireplaces until paid for in full.
14. Feature Fireplaces reserves the right to charge interest will be charges at 4% above current bank base rate for any balance which has not been paid on due date.
Returns
15. Where goods are accepted for return, a 20% restocking charge will be levied with a minimum £5.00 restocking charge. Made to measure items can not be taken back. It is the customer’s responsibility to check that any dimensions quoted on made-to-measure orders are correct.
Made to Measure Goods
16. Made-to-measure items cannot be taken back. It is the customer’s responsibility to check that any dimensions quoted on made-to-measure orders are correct, and that the goods ordered are suitable for the planned application.
Postponed or Cancelled Installations
17. Installation orders postponed or cancelled at less than 48 hours notice will be liable for full payment of installation costs. Installation orders postponed or cancelled between 2 and 6 days prior to the agreed installation dates will be liable for 50% payment of installation costs. These sums become due on the planned installation date.
18. Postponed installations will continue to be liable for the full installation fee, in addition to the postponement fee, payable on the revised installation date.
Feature Fireplaces is the trading style of Leystone Ltd., Company No: 5428270. Registered office: Manor Farm, Mudgley, Wedmore, Somerset, BS28 4TY.
